Frequently Asked Questions
Everything you need to know about our luxury Mongolian cashmere and services.
Where does N.Peal source its cashmere?
We exclusively source the finest 100% Mongolian cashmere. Our long-standing relationships with traditional herders ensure we select only the longest and whitest fibers for unparalleled softness and durability.
How should I care for my cashmere garments?
We recommend hand washing your cashmere in lukewarm water with a specialized wool detergent. Lay the garment flat to dry on a towel away from direct heat or sunlight to maintain its shape.
Do you offer international shipping?
Yes, N.Peal ships worldwide. We offer express delivery options to the USA, Europe, and Asia, with all duties and taxes calculated at checkout for a seamless experience.
What is your return policy?
Items can be returned within 28 days of receipt, provided they are in their original condition with all tags attached. Please note that personalized or monogrammed items are non-returnable.
Can I have my purchase gift wrapped?
Absolutely. Every N.Peal order arrives in our signature tissue paper, and you can select our premium gift boxing service at checkout for a truly luxurious presentation.
How do I find the right size?
Each product page features a detailed size guide. Our garments generally follow a classic British fit, but you can contact our customer service team for specific measurements or styling advice.