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Frequently Asked Questions
What are your shipping options and delivery times?▼
We offer worldwide express shipping. Orders are typically processed within 24 hours, with domestic delivery taking 2-3 business days and international orders arriving within 5-7 days.
What is your return policy for online orders?▼
You can return any unworn items in their original packaging within 28 days of delivery. Simply use our online portal to generate a prepaid return shipping label.
Which payment methods do you currently accept?▼
We accept all major credit cards, including Visa and Mastercard, as well as digital wallets like PayPal and Apple Pay for a secure and seamless checkout experience.
How do you ensure the quality of your cashmere products?▼
N.Peal uses only the finest Mongolian cashmere, meticulously sourced and crafted to ensure exceptional softness, durability, and a luxurious finish that lasts for many years to come.